Frequently Asked Questions
Everything you need to know about shopping with By Alexa Rae.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate various designer labels, we recommend checking the specific measurements provided for each garment to ensure the perfect fit.
Do you offer international shipping?
Yes, By Alexa Rae ships worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay for eligible orders.