Returns & Exchanges
At By Alexa Rae, we want you to love every piece you purchase. If you are not completely satisfied, we offer a 30-day return window for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Package and Ship
Securely pack your items in their original packaging and drop off the shipment at any authorized carrier location.
Receive Your Refund
After our team inspects your return for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing